What if the watch I bought stops working?
We provide a free one-year international technical warranty for all timepieces, supported by our watchmakers. We will resolve any technical issues as soon as possible and reimburse your shipping costs.
What if my residence is out of the EU? Would that be a problem?
Normally not. In case of warranty issue, we will assist you and help to arrange shipping properly in order to avoid any troubles with customs.
I don't want to ship it anywhere. Can I repair a watch with my local watchmaker?
Unfortunately we can not reimburse you if repairing was performed by anybody except our in-house watchmakers.
Are there any limitations?
Our complimentary warranty covers defects due to faulty workmanship, subject to normal conditions of day-by-day use. Due to age, value and often fragile design, certain limitations are applied according to warranty section of our Terms & Conditions. Among them are:
- Humidity damage - we can not guarantee any kind of water or humidity resistance. Even those timepieces that were engineered as waterproof (like for example Rolex Datejust) and then properly serviced by our in-house watchmakers replacing all the seals do not have warranty against humidity damage. In other words, you should not dive, swim, work with water, walk under heavy rain with uncovered watch etc. Serious sweating during sports activity or severely hot weather may also present certain risk for older watches with snap-on casebacks.
- Sports activity / Shock impact - Many watches from the 40-s and older do not have shock protection devices. It means that significant shock impact or vibration can damage fragile and what more important very hard-to-find parts of the escapement. You can see if the watch you are interested in is shock-proof in the Movement section of the description. Warranty doesn't cover any damages caused by unusual shock or vibration impacts.
- Timekeeping limitations - we guarantee that the watch is working and adjusted to its' best if we performed the service. However, given the age and design of certain movements range of timekeeping accuracy may differ. For example Rolex chronometers after our service and adjustment run according to COSC specs, while average chronograph with serviced and adjusted Valjoux 22 movement may show difference up to +/- 15 seconds a day, depending on conditions of use. Even though we are trying our best to achieve best results during service and adjustment, timekeeping can’t be guaranteed, as it may naturally vary a lot due to multiple circumstances (like way of use, temperature, humidity, wear of original movement parts etc.) Please, read more about the precision of vintage watches in the relevant section of the FAQ.
- Temperature and chemical impact
Can I have an extended warranty?
Absolutely! You can find options in our Services section.
What if I scratched my watch or crystal?
Unfortunately, such issues are not covered by warranty, however, we can help you with that for an additional charge.
What is your return/refund policy?
You always have 14 days since delivery has been confirmed to inspect the watch and understand if you love it or not. We will issue a full refund within maximum 10 working days after the watch is safely returned to us in the very same condition and set of delivery. Unfortunately, initial shipping costs, importing fees (if such were incurred) and returning costs cannot be reimbursed.
I have one more question!
If you have further questions you can always contact us. We will be happy to assist!